Payment Policy

Payment authorization

Order preparation begins only after the transaction receives successful authorization. The card choices offered for a USD order are the methods currently listed in checkout; footer card artwork is informational and does not add a checkout method.

Verification and declined transactions

Payment providers and issuers may approve, reject, review, place a temporary authorization hold or request verification. Accurate billing details help the review. We may delay or cancel transactions that remain incomplete, cannot be verified or trigger significant risk concerns.

Card data and credits

Complete card numbers are not stored on this information page. Questions about declines, holds, foreign-exchange calculations, disputes or chargebacks are normally best answered by the issuing institution. If we approve a refund, we initiate it to the original method within 10 days; bank posting can occur afterward. Use Contact Us for an order-specific question.